Shipping Policies

Review our shipping policies and guidelines. Stay informed about our terms of service, shipping procedures, and other important information.

Welcome to Leslie’s Trades!

Introduction

Welcome to Leslie’s Trades, your trusted shipping partner conveniently located at #11 Madeira Croft, Freeport, Grand Bahama, Bahamas. We provide fast, reliable, and secure freight forwarding, personal shopping, and shipping services from the U.S. to The Bahamas. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions.

Services

Leslie’s Trades proudly offers:

Freight forwarding services
Customs brokerage assistance
Personal shopping from U.S. online retailers
Flat-rate shipping starting at just $8
Shop-to-locker delivery options
Secure package storage and local delivery

Our mission is to make international shipping and shopping stress-free, affordable, and dependable for customers throughout The Bahamas.

User Responsibilities

Users must provide accurate and complete information when registering and using our services.
All shipments must comply with Bahamian and international shipping laws and regulations.
Our services must not be used for any prohibited or unlawful activity.

Payment Terms

All payments must be made in full before shipment release.
We accept a variety of payment methods, including credit/debit cards, electronic transfers, and PayPal.
Late payments may result in delays or additional service fees.

Limitation of Liability

Leslie’s Trades is not liable for any indirect, incidental, or consequential damages related to the use of our services. Our total liability is limited to the amount paid for the specific service in question.

Amendments

We may update these terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services constitutes your agreement to the revised terms.

Contact Us

Have questions about our Terms of Service or shipping policies? Reach out to us:

📍 Leslie’s Trades

#11 Madeira Croft, Freeport, Grand Bahama, Bahamas

📞 Phone: (242) 602-6258

📱 Cell: (242) 816-6806

📧 Email: invoice@lesliestrades.com

🕒 Hours: Monday – Friday | 9:30 AM – 5:30 PM

U.S. Shipping Address

Ship your packages to our Florida warehouse:

1617 SW 2nd Ave, Fort Lauderdale, FL 33315

Welcome to Leslie’s Trades

Shipping Process

At Leslie’s Trades, we’ve made shipping simple, secure, and stress-free. Here’s how it works:

1. Order and Ship to Our U.S. Address

Use our U.S. address when shopping from your favorite online stores.

Shipping Address:

C/O Leslie’s Trades

1617 SW 2nd Ave

Fort Lauderdale, FL 33315

2. Forwarding to The Bahamas

Once your package arrives at our U.S. address, we’ll promptly forward it to our Freeport, Grand Bahama location.

You will receive a notification when your package is in transit.

3. Customs Clearance

We handle all customs clearance on your behalf.

Please ensure all required invoices and documentation are submitted to avoid delays.

4. Secure Distribution

Once cleared, your package will be ready for pickup or eligible for local delivery.

You will be notified with pickup or delivery instructions.

Shipping Times

Standard Shipping: 5–7 business days from the U.S. to The Bahamas
Expedited Shipping: Available upon request

Shipping Fees

Rates are calculated based on package weight and dimensions
Additional charges may apply for oversized or restricted items

Leslie’s Trades Shipping Regulations

Bahamas Customs Compliance

All imported packages must include clear, itemized invoices to determine proper value and customs duty.

Send invoices to: invoice@lesliestrades.com

Agent Authorization

Leslie’s Trades can serve as your authorized customs broker.

To grant authorization:

Complete the Bahamas Customs Form C44
Provide a copy of your valid government-issued ID

Important Guidelines

Do Not Alter Receipts

Modifying receipts or invoices will result in shipment delays.

Shipping a Drone

All drones must be registered with the Bahamas Civil Aviation Authority.

Prohibited or Restricted Items

Ensure that your shipment complies with Bahamian and international regulations. Contact us before shipping restricted items.

Do Not Ship:

Explosives
Firearms and Ammunition
Hazardous Materials
Illegal Drugs or Substances
Counterfeit Goods
Perishable Items (without documentation)
Live Animals (without documentation)
Pornographic Materials
Items violating intellectual property laws
Any item prohibited by law

Violations may result in legal consequences.

Contact Us

For shipping inquiries or policy questions, please contact:

Email: support@lesliestrades.com

Office: #11 Madeira Croft, Freeport, Grand Bahama

Phone: (242) 602-6258

Mobile/WhatsApp: (242) 816-6806

Hours: Monday – Friday, 9:30 AM – 5:30 PM

Welcome to Leslie’s Trades

Return Policy

At Leslie’s Trades, we are committed to providing excellent customer service. We understand that returns may occasionally be necessary, and we aim to make the process as simple as possible.

Eligibility

Returns are accepted within 30 days of receiving your item.
Returned items must be in their original condition and packaging.

Return Process

Contact our customer support team at returns@lesliestrades.com to begin the return process.
Include your tracking number and a brief explanation of the return reason.

Inspection & Approval

Once we receive your item, it will be inspected by our team.
You will be notified whether your return has been approved or denied based on the condition of the item.

Refund Policy

Approved Returns

Refunds will be issued to the original method of payment.
Please allow 5–7 business days for the refund to reflect in your account.

Non-Refundable Items

Shipping fees, customs duties, and taxes are non-refundable.
Final sale items are not eligible for return or refund.

Exchanges

We do not offer direct exchanges at this time.

To exchange an item, please return the original item for a refund and place a new order.

Contact Us

For questions regarding returns or refunds, contact us:

Email: returns@lesliestrades.com

Phone: (242) 602-6258

Mobile: (242) 816-6806

Address: #11 Madeira Croft, Freeport, Grand Bahama

Hours: Monday – Friday, 9:30 AM – 5:30 PM

Privacy Policy – Leslie’s Trades

Introduction

Your privacy is important to us. This Privacy Policy outlines how Leslie’s Trades collects, uses, and safeguards your personal information when you interact with our services.

Information We Collect

Personal Information

Name
Email address
Phone number
Shipping and billing addresses

Transaction Information

Payment details
Order and shipping history

Technical Information

IP address
Browser type
Site usage data

How We Use Your Information

To Provide Services

Process your orders
Manage shipments and deliveries
Offer customer support

To Improve Services

Analyze usage trends to enhance platform performance and user experience

To Communicate

Send updates about orders
Notify you of service changes or promotions (you may opt out at any time)

Data Protection

We take data security seriously and employ industry-standard encryption and protection measures to safeguard your personal information.

All payment data is securely encrypted.
Access to your information is restricted to authorized personnel only.

Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share data only with trusted service providers who assist in operating our business, and only under strict confidentiality agreements.

Your Rights

You may request to access, update, or delete your personal information at any time.
To opt out of promotional emails, use the unsubscribe link provided in any of our communications.

Changes to This Policy

We may update this Privacy Policy as necessary. Updates will be posted on this page with the latest revision date.

Contact Us

For privacy-related questions or requests, please reach out to:

Email: privacy@lesliestrades.com

Phone: (242) 602-6258

Mobile: (242) 816-6806

Address: #11 Madeira Croft, Freeport, Grand Bahama

Business Hours: Monday – Friday, 9:30 AM – 5:30 PM

Our Contact Details – Leslie’s Trades

Feel free to reach out to us with any questions, concerns, or feedback. We’re here to help.

Address

C/O Leslie’s Trades

#11 Madeira Croft

Freeport, Grand Bahama, Bahamas

Phone

Landline: (242) 602-6258

Mobile: (242) 816-6806

Email

General Inquiries: info@lesliestrades.com

Support: support@lesliestrades.com

Social Media

Facebook: Leslie’s Trades

Instagram: @lesliestrades

LinkedIn: Leslie’s Trades

Business Hours

Monday to Friday: 9:30 AM – 5:30 PM

Saturday & Sunday: Closed

Additional Information

For full details about our services, policies, and procedures, please visit our website at:

www.lesliestrades.com